Returning Optimum Equipment

Equipment may be returned to us by US mail. You may download and print our pre-paid mail return label by clicking

  1. Step 1: Prepare your shipment

Disconnect the equipment you wish to return and carefully place it, including all remotes and power cords, in a box of your choosing. Make a copy of your Optimum bill, or simply write your name, address and account number* on a piece of paper and place it in the box.

  1. Step 2: Start your Return

Simply click here. and enter your information. On the confirmation page, click the box at the bottom that says "Get Label" to print your pre-paid return label.

  1. Step 3: Attach the label.

Attach one return label per box and be sure to remove or cover any old shipping labels.

  1. Step 4: Drop off the box.

Bring it to Walgreens, FedEx Office or any authorized FedEx location. Don't use a FedEx Drop Box. Remember to ask for a receipt for your shipment as proof of mailing.

You may choose to use another delivery service at your expense. If using this option, send your equipment to:

Altice USA
120 Northfield Ave
Edison, NJ 08837